Return Guidelines

Your satisfaction is paramount at purplelook, and we recognize that not every purchase might live up to your expectations. To address this, we have established a considerate return policy, designed to offer you reassurance when shopping with us. Here are the essential details:

Requesting a Return: If you find your purchase unsatisfactory, you're entitled to initiate a return within 48 hours of receipt. The product should be in its original condition, without any damage or signs of use, and accompanied by all original tags, packaging, and invoices to ensure a hassle-free return.

How to Initiate a Return: Initiating a return is straightforward. Within the specified 48-hour period, you may contact us via email at kinteticwavetechnologiesprivat@gmail.com or through your account to begin the process. We will then guide you through the necessary steps to complete the return, aiming to keep the procedure as simple as possible for you.

Refund Guidelines

We aspire for your absolute delight with our products, but understand there may be occasions when a return is necessary. Our refund policy is clear and fair, designed with your best interests in mind:

Refund Process: Upon receiving and inspecting the returned item to confirm it meets our quality standards, we will proceed with issuing your refund. Please allow 5 to 7 days for the refund to be processed and credited back to your original method of payment.

Assurance of Quality: A refund will be granted provided the product passes our quality inspection. We cannot offer refunds for items that show evidence of damage or wear and tear. Our team will meticulously assess the returned product against our quality benchmarks. We are committed to ensuring the refund process is both straightforward and swift, guaranteeing the prompt return of your funds with minimal fuss.